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Shipping Rates & Policies
Free shipping on orders over $80 in the Continental USA! ORIENTAL3D partners with FedEx, UPS, and USPS for fast shipping in the USA. Our customers can take advantage of our free shipping on $80+ orders for ground service, or upgrade during checkout to faster services such as overnight.
*At this time, free shipping does not include Specific products.
International Shipping (plus Alaska and Hawaii): We currently ship to over 170 countries and territories. Our international customers are able to take advantage of our innovative products with low shipping rates via FedEx & UPS Worldwide. Shipping fees do not include any incoming duty or taxes that may be charged by your country and you will be responsible for these fees.
Please see our return policy for details on shipping costs related to domestic and international product returns.
By accepting these terms, customer accepts partial shipments by supplier when amount ordered exceed current inventory on hand.
Our warehouse is based in the United States, Australia, Canada, the UK, and China Hanzhou. We will send the package to the destination from a suitable warehouse that has enough stock.
United States Shipped from the Los Angeles warehouse
Processing time
Delivery time
Transportation Expenses
1-3 Business Days
(Depends on the shipping address)
5-10 Business Days
(Depends on the shipping address)
Free
Canada Shipped from the Toronto warehouse
Processing time
Delivery time
Transportation Expenses
1-3 Business Days
(Depends on the shipping address)
5-10 Business Days
(Depends on the shipping address)
Free
United Kingdom Shipped from the Lotton warehouse
Processing time
Delivery time
Transportation Expenses
1-2 Business Days
(Depends on the shipping address)
3-7 Business Days
(Depends on the shipping address)
Free
Australia Shipped from the Sydney warehouse
Processing time
Delivery time
Transportation Expenses
1-3 Business Days
(Depends on the shipping address)
5 – 12 Business Days
(Depends on the shipping address)
Free
The shipping fee varies greatly in this area. Please contact us for the latest prices before making a purchase.
Note: Due to Customs Tariff, Freight charges for bulk orders will be based on actual conditions.
Your package may be subject to the customs fees and import duties of the country to which you have your order shipped.
▷ Once the package has been dispatched, please promptly monitor its status. If you encounter any of the following situations, please contact us immediately to prevent exceeding the logistics channel’s tracing period: the package status remains unchanged for over 7 days, or if the package has been signed for but not received by you.
▷ Upon receiving the goods, please ensure that the order is complete and undamaged. For any logistics inquiries, feel free to reach out to us without delay.
⑴ Please ensure your shipping address is accurate. Once the package is dispatched, we cannot reroute it. You are solely responsible for verifying the address. If a loss occurs due to an incorrect address or a fraudulent transaction, you will be liable for all financial losses.
⑵ Orders (excluding Pre-Orders) are typically forwarded to the warehouse 12 hours after placement. Once submitted to the warehouse, orders are generally non-cancellable and non-modifiable. If modifications are required, we will attempt to coordinate with the warehouse; however, success cannot be guaranteed. Costs incurred due to address errors or cancellations are subject to our Return & Refund Policy, and you will be responsible for payment.
⑶ Please ensure all order details are accurate and your phone is accessible. If a product is returned due to the following reasons, we reserve the right to charge return shipping fees and redelivery costs prior to resending the item:
▪ Failure to contact the delivery carrier within 5 days of a delivery attempt.
▪ Incorrect shipping address provided.
Q: If I order multiple products, will they be delivered together?
A: We aim to ship items together whenever possible. However, depending on product availability or shipping requirements, items may arrive separately. You will receive a notification email for each shipment.
Q:How long will my shipment take to get to me?
A: Our goal is to ship all orders within 24 hours of receiving them – often the same day depending on when the order is placed. Domestic US customers typically take 2-5 days to arrive depending upon the service you choose at checkout. International order delivery times may vary based on your location. UPS or FedEx International options are available.
Do you offer expedited shipping? Yes. We offer priority shipping via UPS and FedEx (including overnight). These expedited options can be added to your order during checkout for an additional fee.