Refund & Warranty

Thank you for your purchase. We hope you are satisfied with your product. However, if you are not completely satisfied with your purchase for any reason, ORIENTAL3D provides a straightforward warranty that is processed in the most hassle-free way possible. Please refer to the warranty policy below, as warranty periods and conditions vary depending on the model and parts list.

Printer Materials Category Policy

At Oriental3d, customer satisfaction is our utmost priority. If you are not satisfied with the items you received, we offer a straightforward process for returns and exchanges.

Hassle-Free 14-Day Return Window

We offer a hassle-free 14-day return window, during which customers can enjoy an unconditional return service.

Please Note:

  • Return or exchange requests must be initiated within fourteen (14) days of the item’s delivery.
  • Items returned within this period must be sealed, unused, and in their original packaging.
  • Customers are responsible for all return shipping charges.


To initiate a return or exchange, please contact our customer service at oriental3d@outlook.com with your order number and the relevant item details.

Additional Information

  • Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer service at oriental3d@outlook.com for a replacement. We will cover the shipping costs for replacement in such cases.
  • Third-Party Purchases: We do not have any authorized resellers at this time. If you purchased our filament from third-party platforms (such as Amazon or eBay), please contact the respective platform directly.
  • Order Cancellations: We accept order cancellations prior to product shipment or production. If the order is cancelled before shipment, you will receive a full refund. We cannot cancel an order once the product has already shipped, please request to return instead.

If you have any questions or need assistance with a return or replacement, please contact our Customer Service team,thank you!

Electronics Category Policy

We allow a return or exchange for the Electronics Products (“the Device”) purchased directly on oriental3d.com. All returns or exchanges must be made within 14 days of the date of purchase as specified on your proof of purchase.
If the Device was purchased on a 3rd party website or another purchasing method such as a retail purchaser (“Resellers”), you must abide by their individual return and exchange policies. We will not honor or accept returns originally sold by other Resellers. To qualify for a oriental3d.com return or exchange, the following conditions must be met:

⑴  If the printer cannot be opened or damaged when delivered, Or the seller sends the wrong goods/products that are inconsistent, you can submit a request within 14 days to return, and get a full refund.
About 3D printer products. We provide free replacement of extruder kits within 3 months for all major parts including the motherboard, motor, screen display, and hotbed, and provide a 1-year warranty for 3d printer. Please contact the online customer service in advance for any return request for damage.

⑵  Regarding the returned product, we do not undertake the shipping costs if it’s not the product itself problem and if the return to China Factory is required, we also do not take the tax that may occur.

⑶  Except for logistics reasons. If the customer does not want/the customer directly rejects the package/returns for personal reasons after delivery (must be in a new state), you may need to bear the freight sent by the seller and the cost of the package return.

Warm Tips:  Before returning the product, please take a picture of the product and provide it to us.  After you return the product, it may take up to 25 days for us to receive the product. After our operation center receives the goods, it will take 2 business days to process the refund, and the refund amount will take 3 to 5 business days to appear in your account.

How to Obtain Warranty Service

If a product does not function as warranted during the warranty period, you may obtain after-sales service through oriental3d@outlook.com Email us with your Order ID and Pictures or Video, let us know what we can do to help you.

Accessories: motherboard/nozzle Kit/hotbed/board/display / BL touch kit, enjoy 30 Day Warranty < Standard 30 Day Warranty >

GENERAL TERMS

Oriental3d guarantees that subject to the following conditions, Refund Service, Replace Service and Warranty Repair Service can be requested.

Shipping costs must be covered by the buyer in the following situations.

Returning products for any reason other than a proven defect:

  • Buyer’s accidental returns
  • Returning items claimed to have defects but found by Oriental3d quality control to be in working condition
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
  • Returning defective items in international shipping

Part Replacement for Quality-Related Issues

All quality-related defects on items sold directly by Oriental3d are covered by an extensive warranty, starting from the date of purchase. The replacement part provided by Oriental3d may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. A replacement part shall be covered for the time remaining in the original product’s warranty.

What to Do Before Obtaining After-sales Service

  • Buyer must provide sufficient proof of purchase
  • Oriental3d must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection

Valid proof of purchase:  Order number from online purchases made through Oriental3d Official store.

Important Notes:

  • These clauses do not apply to pre-owned or refurbished items
  • All return requests must be approved by our official customer support team and be sent to our designated address as instructed. Unapproved returns may be rejected or lost, and we are not liable for such cases. Please confirm with customer support before returning to ensure safe processing
  • The original item must be shipped within 7 days (return label is valid for 7 days) after return/replacement approval. Failure to do so will void the request, and later contact may require re-troubleshooting
  • Please retain the original packaging to ensure your product is protected during transit. Deviating from our packaging instructions may void the warranty and incur additional charges. For warranty claims, the original box and packing materials are required to avoid processing delays
  • The returned product will be thoroughly inspected by Oriental3d upon receipt to determine if it meets the inspection criteria. If the returned product fails to meet these criteria, your refund request may be rejected or subject to a deduction fee at Oriental3d’s sole discretion
  • Refunds or replacement products will be processed after we receive the returned item

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.  Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at { oriental3d@outlook.com }.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at { oriental3d@outlook.com } for questions related to refunds and returns.